All episodes

33 - Does Training Pay?

It can be hard to tell if sending your team to training pays off in the bottom line. It does, and in this episode we discuss how and why! . . . . Find more information about the wo...

It's hard to put a finger on what defines premium service, everyone has their own individual ideas. In this episode we discuss what it means to you, and how you can develop it with...

In this episode we talk about the common excuses most shops have, and how to deal with them. . . . . Find more information about the work we do by visiting iforabe.com or messaging...

30 - The Absentee Owner

In this episode we discuss what it takes to get you out of the shop, the mindset needed to make those changes, and the steps to get there. The Absentee Owner is an owner who's busi...

29 - A Changing Industry

Our industry is changing in some big ways and our panel gets to the heart of them. Todd Westerlund of https://www.kukui.com/, Charlie Burke http://worldpac.com/training/, and Car...

28 - Cultivating Culture

Culture affects every aspect of your business. In this episode we dive into the nuances that can guide your culture to where you want it. With a panel of culture experts, join us i...

27 - Closing More Sales

In this episode we discuss the best ways to close sales. On our panel we have some veteran advisors and some newcomers to give a variety of differing perspectives. . . You can find...

26 - Boosting Production

This episode is all about boosting your shops production. With owners who have blown theirs through the roof, let's get into the systems and strategies they used to get the perform...

25 - Shop Envy

Having a "Grass is Greener" mentality can be more damaging to your business than you think, especially when there might not be any competition at all. We discuss the pressing natur...

24 - Communication

A team is only as good as its communication. Let's talk about the best ways to improve your communication and get your team working better, together. Guest Panelist: Kevin Eckler -...

Join these shop owners as the discuss the intricacies of delegating without dominating your staff. How do you handle the management of your team without overstepping? . . More more...

Marketing has become increasingly important for your business in this day and age. Join a couple marketing trainers and company reps as they discuss how to effectively get your sho...

Find your way to a balanced and prosperous life, just like these owners did!. It's easy to get lost in your work and to lose sight of the important things. Hope is not lost! Grab y...

Join this panel of educators discussing the importance of education and the growing need for training in our industry. There's no lack of good education out there, get aware and ge...

20 - Social Media

We've got a great marketing topic in this episode. How are you using social media to promote your shop? What makes social media different from other marketing? Why is social media ...

What does it take to get 110% Productivity in your business? Find out in this episode of the Leading Edge. Our Panelists have done exactly that.  . . Find out more information abo...

Experienced consultants and shop owners talk about what they've done to improve performance, and how you can go about changing your business culture. . . Make your team drive your ...

17 - Waiters, Yes or No?

In this episode we unpack the debate about having customers waiting for their services within your business. Is it a good to have them there and get one-on-one time to build and fo...

16 - Car Count

Our consultants discuss how to improve car count and what exactly that metric does for your business. How do you utilize your car count to drive profits? . . For more information v...

15 - Business Planning

This episode is all about planning your 2019. We've got massive opportunities in our industry this coming year, so let's take advantage of them! We've got some insight into how to ...

14 - Giving Thanks

From everyone at the Institute, we'd like to say thank you. Thank you to the amazing people we get to work with within our industry, and Thank you to those who support us in changi...

13 - Healthy Competition

In this episode we get into healthy competition within your company. What are the benefits of putting a focus on competition amongst your team? Why is it important to provide a win...

Running a lean business in crucial to getting your time back, and making the most profit from your shop. Join Ryan Clo, Cecil Bullard, and Kent Bullard as we discuss the dynamic, c...

Confrontations and clashes, confusion in communication. This Episode is all about the nasty-spats you can have within your business and how to avoid, overcome, and prevent these ki...

In this episode our panel is discussing the Ins-and-outs of marketing online and how to find your perfect customer.  . Join Cecil Bullard, Ryan Clo, Tom Lambert, Taylor Pickering,...

In this episode we get into the important topic of value. With a full panel, BJ Lee, Cecil Bullard, Patrick Howard, Kent Bullard, and Tom Lambert (one of our newest consultants), w...

Setting Labor Rates

On this special episode, we have the ASCCA President Rocky Khamenian, and our very own Cecil Bullard and Patrick Howard.  They discuss the details behind setting the proper labor ...

This week we dive into automated businesses and what it takes to get there. Patrick, Cecil, Ryan, and Myself (Kent), pull back the curtain and get into the details of creating a fu...

Episode 7 rolls in with specific strategies to lead your success at the counter. Join BJ Lee, Patrick Howard, Scott Caster, and Cecil Bullard with advice on closing the sale and ta...

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